#How long does transfer utility le take how to

Customers can request that their personal information and information related to their volume of utility usage be kept confidential.įind out how to request confidentiality of your utility account records View Current City Utility Rates and Fees

Under the Texas Utilities Code, customers have a right to confidentiality in government-operated utilities. Learn what you can do to manage your utility account Know Your Confidentiality Options and Customer Rights Also, it's easy to update your address and phone number when needed. Manage Your Utility Account and Request Past RecordsĬity of Austin utility customers have a variety of options available to them to update and manage access to their utility account, add authorized users, release account information, and request past account records.

Get details about commercial utility fees and deposits.

Get details about residential utility fees and deposits.

We provide ways to waive deposits, and we refund them with interest when certain conditions are met. The City of Austin charges fees and security deposits to start utility service. Understand Requirements and Options for Fees and Security Deposits

Visit one of our walk-in utility customer service centers.

Call Customer Care at 51 to speak with a representative.

You can start, stop, or transfer utility service with the City of Austin on the phone, online, or in person:

Read Austin Utility News monthly newsletter.

Log in to City of Austin Utilities Online Customer Care to: You can manage your utility services any time, day or night.Īfter you have established a utility service account with the City of Austin, you can register with Online Customer Care.